At Lyra Spa, we are committed to providing exceptional services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds or credits may be issued for our services or products.
Prepaid Appointments:
If you cancel your appointment at least 24 hours in advance, you may request a refund or reschedule your appointment without penalty. Cancellations made within 24 hours of the appointment time are non-refundable.
Missed Appointments (No-Shows):
Refunds are not available for missed appointments.
Unsatisfied with Service:
If you are not satisfied with the service provided, please bring it to our attention immediately. We may offer a follow-up session or credit at our discretion.
Returnable Products:
Unopened and unused products purchased from Lyra Spa can be returned within 14 days of purchase for a full refund or exchange.
Non-Returnable Products:
Opened, used, or personal-care products are non-refundable due to hygiene and safety reasons.
Defective Products:
If a product is defective, please notify us within 7 days of purchase. We will provide a replacement or refund upon verification.
Gift Cards:
Gift cards are non-refundable and cannot be redeemed for cash. They may be transferred to another individual.
Packages:
Prepaid service packages are non-refundable but may be transferred to another individual with prior approval.
Refunds for services or products purchased during special promotions or discounts will be based on the promotional price, not the original price.
To request a refund, please contact us via:
Please provide proof of purchase and details of the service or product in question.
Refunds will be processed within 7-10 business days after approval. The refund will be issued using the original payment method.
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website.
108 S Sunnyvale Ave Ste B 94086 Sunnyvale
(408)507-6813
We value your business and strive to provide you with the best spa experience possible. Thank you for choosing Lyra Spa!
Lyra Spa offers expert massage therapy in a peaceful environment, providing stress relief, pain management, and relaxation.
© Copyright Lyra Spa | Made By Digi Grows LLC.
